At Stonehaven Dental Practice, we pride ourselves on our excellent patient care. If however, you are not happy with our service, please follow our complaints procedure:
Complaining about NHS Dental Treatment
If you wish to make a complaint about the NHS care or service provided by any of our dentists, please contact a member of our team on 01569 668 088 who will forward your complaint to our Practice Manager, Adela Miron. We endeavor to deal with any complaint efficiently and confidentially.
If the practice is not able to resolve a complaint, the patient is referred to:
The British Dental Health Foundation’s Word of Mouth Advice Line on 0845 063 1188
The Complaints Manager at the Patient Advice and Liaison Service (PALS) at your local primary care organisation
The General Dental Council complaints service 08456 120 540
If patients are not satisfied with the result of our procedure then a complaint may be made to:
The Dental Complaints Service (08456 120 540) for complaints about private treatment
The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)
The Healthcare Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG (www.healthcarecommission.org.uk)
Complaining about Private Dental Treatment
If you wish to make a complaint about our Private dental services, please contact a member of our team who will forward your complaint to our Practice Manager, Adela Miron. We endeavor to deal with any complaint efficiently and confidentially.
If you’re not happy with the way your dental practice deals with your complaint and it is not resolved to your satisfaction, contact Dental Complaints Service (www.dentalcomplaints.org.uk)
This service is funded by the General Dental Council (www.gdc-uk.org), which sets out standards of conduct for and regulates all dental professionals in the UK. You can call the Dental Complaints Service on 08456 120 540 (Monday to Friday 9am-5pm), or fill out the complaint form on their website.
Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 3:00pm
4-6 Barclay Street, Stonehaven,
Kincardineshire, AB39 2BJ
Call today on: 01569 668 088